Do I need to register my products to qualify for a warranty?

No. Most countries have a minimum legal warranty for purchased products. Ocean Rodeo honors the legal warranty period of the country where the product was purchased. For any country with a legal warranty period of less than 1 year, Ocean Rodeo still ensures a minimum of 1 year.

We always recommend, however, that you register [click here] your products and by doing so, enter our TRUST program. Among other benefits, our TRUST program will extend your legal warranty by another 6 months. Registration will also ensure that we can contact you quickly in the unlikely event of a product recall or other updates relevant to your Ocean Rodeo product(s). 

Should I talk to Ocean Rodeo or my Dealer about my concerns?

If you bought your product from one of our dealers, first talk to them! They often can help address your concerns more quickly. If you bought your product online and have concerns, or if your dealer is unreachable, please view our Limited Warranty Claim process to submit a claim. 

Do I or the store I bought from need a Return Authorization Number to return my product?

Yes! Any product shipped to Ocean Rodeo without a proper RA# will be rejected by the shipping department and returned to you at your cost. Without an RA# we cannot associate your shipment with who you are or what your concerns are. Also, often we will have you send them to a repair facility closer to your home as opposed to our Head Office.

How long will it take to process my claim and get back on the water?

We’re addicts just like you and will do everything we can to turn your claim around quickly and to your satisfaction, however, protocol must be followed in order to ensure some levels of efficiency.

Typically it takes us 5 working days to receive your return, process it and determine if the claim will be replaced, repaired or denied. We normally ship FedEx ground to return your product so please, factor this into your turnaround time estimates.

Repairs: If it is determined that your product is to be repaired, please allow 10 working days to have the repairs taken care of for you plus the time to ship it back to you.

If your product is to be replaced, subject to availability, we can typically get your replacement product back to you within two weeks and most often much sooner! If you start with the OR dealer where you purchased your OR product or another OR dealer closer to your location, it can help with this timing a lot; particularly if they already have a replacement available in stock!

Will Ocean Rodeo pay the shipping costs for my return?

No. Our warranty shipping policy is that the customer or shop pay to return the equipment and then we will pay to return your repaired, replaced or denied claim back to you or your shop.

My product is defective but is still usable and the weather conditions are such that I want to keep using it for the next while. Can I process my claim now and ship it to you later?

Yes. Contact your shop or us directly to initiate your claim. You can then arrange to have the product sent to us when the winds die down or your vacation ends. Note: This is not an open ended offer! All warranty claims must be processed within the applicable legal warranty window of your purchase (1 year minimum) plus the TRUST extension if previously registered. 

What happens if Ocean Rodeo is out of stock of the product I need to have replaced?

Sometimes, if it’s late in a product’s life cycle Ocean Rodeo will elect to replace your product with next year’s model. Other times, Ocean Rodeo may elect to replace your product with a comparable product from the same season after consulting with you for your alternative replacement choice. 

Can Ocean Rodeo fix my product that I broke or tore by accident?

No. Ocean Rodeo is not a kite or wing repair facility but we do partner with excellent options to get you on the water quickly with a professionally done repair. Start by asking your local dealer for the ideal repair options near you and do contact us directly if none are known in your area.

How often should I call or email to check on the status of my warranty claim?

Please keep your calls and emails to a minimum. If you’ve received confirmation that we have received your claim and the defective product, rest easy that we are looking into it for you. If you do not hear from us in 5 business days after receipt of your damaged product (as verified by your tracking information) please feel free to reach out for more details. 

Where can I get spare parts for my Ocean Rodeo kites, boards or accessories?

In general, we do not fulfill small part orders direct to the customer. Your product likely shipped with some spare parts and many of our retail partners stock Ocean Rodeo spare parts. If your warranty claim was the direct result of a defective or questionable lifespan of a spare part, in many cases we will process your warranty claim and attempt to include extra parts to help you out moving forward as a courtesy. Note: this is only in the event that we have the parts on hand and/or deem the situation worthy of the need to supply extra parts as a precautionary measure moving forward.